methods of delivery
Once an order is ready to be sent to us, a practice will need to pack up the order into a box (with bubble wrap) and place a returns label on the box.
Labels are generated via an online form at https://www.royalmail.com/track-my-return/create/3070, which allows the customer to track their order through Royal Mail’s depots. An email is sent to the customer with a tracking code and details of the label.
Alternatively, we can send the practice some pre-printed tracked returns labels, but this isn’t great as we need to do something, and the customer will need to wait for them to be sent out. The box will then need to be taken to the post office or dropped into one of Royal Mail’s special parcel post boxes.
Customers can request orders be collected using our courier service, DPD. There must be at least 3 NHS orders or 1 Private order to be collected for us to book one for the practice.
We also have a selection of customers who qualify for automatic daily collections as they send to us regularly or spend a lot with us. The orders must be packed into a box (just like Royal Mail above), but when the DPD driver comes to collect they will label the box for the customer. Customers will receive an email confirming a one-hour time slot for the collection on the day.
Ideally, the parcels will also be placed into a DPD parcel bag – this is optional but adds more protection, supplied by the sales team.
Our drivers operate mainly from Swift’s Bolton laboratories, but utilising our other laboratories, we also operate in Cardiff, Exeter, London, Midlands, Glasgow, Edinburgh, Sunderland, Newcastle.
Orders will need to be placed into plastic lab bags (supplied via the sales team).
Work is collected from practices daily as the driver makes their way round to each practice. We generally collect from a practice, if they are based within a drivers operating area.