Once an order is ready to be sent to us, a practice will need to pack up the order into a box (with bubble wrap) and place a returns label on the box.
Labels are generated via an online form, click here, which allows the customer to track their order through Royal Mail’s depots. An email is sent to the customer with a tracking code and details of the label.
Alternatively, we can send the practice some pre-printed tracked returns labels, but this isn’t great as we need to do something, and the customer will need to wait for them to be sent out. The box will then need to be taken to the post office or dropped into one of Royal Mail’s special parcel post boxes.